Once your data is flowing, somebody has to watch the systems, tune what is off, allocate the costs, support the tenants, and back up every decision. Operations & Visibility is the layer that runs continuously - the services your asset management team uses to actually run buildings, post-consultancy.
Take all four, take one, or take any combination. Each service stands alone.
Each of the four services below is independent. Choose the ones your portfolio actually needs. The deeper sections follow.
Cross-system tuning to keep savings on track.
We adjust, calibrate, verify - the savings service.
Learn moreWhen systems misbehave, we contact your FM team.
Proactive monitoring, alarms, human responders - the service that calls.
Learn moreApartment-level allocation of water, heat, electricity.
Compliant billing data, every month or every quarter.
Learn moreDiagnose and fix building systems without the drive.
Secure remote connection to your building's systems - CTS/BMS, heating controllers, PV/Solar inverters - so faults get diagnosed and settings get corrected from our desk. Most issues are resolved before a technician would even have arrived.
Learn moreMost buildings have far more efficiency available in their existing infrastructure than anyone realizes. Energy Optimization is the service where NorthQ goes into the controls layer and tunes the systems cross-system to extract that efficiency - and then keeps watching narrowly enough to make sure the savings stay where we put them.
Most optimization work ends with a report and a promise. Ours ends with a number that is tracked every month against the baseline we committed to - and if it drifts, we go back in and re-tune. Savings that are not verified are not savings. They are a forecast.
Every euro of OPEX we remove flows straight to NOI. That is why Energy Optimization is the flagship service: it is the one that creates asset value directly - and it is the one we can prove.
Bottom-line for the buyer: If you want to extract real, measurable, durable energy savings from existing building infrastructure - without ripping and replacing - this is the service. The savings are the deliverable; the monitoring is just there to defend them.
Buildings do not announce when they start performing badly. A boiler returning the wrong temperature, a setpoint that quietly migrated out of range, a leak slowly running in a riser nobody walks past, a ventilation system running at full speed when nobody is in the building - these issues sit invisible until someone notices the bill, the complaint, or the damage. Technical Help Desk is the service that notices first - and verifies afterwards that the fix actually worked.
Most maintenance work is not verified. A technician shows up, says the issue is fixed, leaves - and three months later the same problem comes back, because nobody checked the work against the building's data. We do. After every resolved ticket, we confirm via the data that the issue actually went away and the system is performing as it should.
Decisions backed by what the building is telling us, not by what someone said in a report. The difference between a portfolio that gets better over time and one that keeps fixing the same things on rotation.
Bottom-line for the buyer: If you want a team of experts actively watching your buildings, catching the leaks and silent failures, supporting your tenant inquiries with hard data, and verifying that the fixes actually stuck - this is the service. Without it, your data is visible but unattended, and your technicians are unsupervised.
In any multi-unit residential building - and many mixed-use ones - the cost of water, heat, and electricity has to be allocated back to the individual apartment that consumed it. The regulations are clear. The execution rarely is. Distribution Accounting is the service that gets the numbers right, gets them out on time, and gives the tenants visibility into their own consumption.
Distribution Accounting is delivered with an EED-compliant tenant app where residents see their own consumption against benchmarks and their billing history - the visibility the EED directive requires, packaged and ready.
Or, if the client has already adopted a tenant app, our allocation data flows into it instead. Flexibility on the consumer-facing side is the deliverable here. The data layer is ours; the visualization layer can be ours or yours.
That flexibility is what makes us experts in data, not just suppliers of it.
Bottom-line for the buyer: If you operate residential or mixed-use buildings where individual consumption has to be allocated and billed back, Distribution Accounting is the service that turns raw meter readings into defensible, compliant, EED-compliant output - with tenant visibility built in or routed wherever you already have it.
Most building alarms do not need a person on-site - a controller flagging a value that has already come back into range, a ventilation unit tripped by a filter reading, a setpoint that drifted. But without remote access, every one still means a technician getting in a van, driving to the building, logging in on the equipment, and clicking clear. Remote Building Access gives your team a secure connection into the building's systems from anywhere - so they diagnose the alarm, fix what is fixable, and only send someone out when the problem is genuinely physical.
In the old model, one FM technician handles maybe 8-12 alarm calls per day - most of the day spent driving between sites, and 90% of those calls turn out to be resettable without touching anything physical. With Remote Building Access, the same technician handles 40-50 alarms per day - and only rolls a truck for the ones that actually need it.
For a mid-sized portfolio, that is €100.000-€200.000 per year in avoided site visits alone. The alarms your systems generate stay the same. What changes is how many of them cost you a drive.
Bottom-line for the buyer: If your FM technicians spend most of their week driving to sites just to click 'clear' - this service pays back in weeks. If your alarm handling is already tight, this frees the same team to cover more buildings without adding headcount.
Energy Optimization needs control-system access to tune. Technical Help Desk needs system data to monitor. Distribution Accounting needs apartment-level meter readings to allocate. Remote Building Access needs a secure connection into each system. The four services have different scopes - but they share one prerequisite: the data has to be flowing reliably from every source the building actually has.
Data Collection is the work that makes Operations & Visibility possible at all - from every meter, gateway and integration the buildings actually have. It is the data infrastructure underneath the four services on this page, and the entry point for any portfolio not yet operating on a unified data layer.
We walk one building. We audit the systems. We tell you what is possible. Free first building. No commitment. No equipment to buy.
